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How Do I File a Claim?

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To our valued customers:

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In the event of an accident or your vehicle has broken down and you need to utilize your roadside assistance, here are a few helpful tips to assist you:

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  • Get to a safe place and if it is dark, turn on your flashers

  • For National General, dial 1-800-468-3466 and choose option 1 for roadside assistance

    • Roadside assistance coverage will have a tow service dispatched.

    • Towing only coverage - policyholders would need to contact a tow service of their choice and submit tow receipt to National General Insurance for reimbursement.​

  • For Progressive, dial 1-877-776-2436 and choose option 5, enter your policy number, and then follow the voice prompt commands

  • For Dairyland, dial 1-800-334-0090 choose option 1 and follow the voice prompt commands

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In the case you are in an automobile accident:

  • Stop!  Stay calm.  Do not leave the scene.

  • Get help for anyone injured.

  • Contact the police

  • Collect the following information or get a driver exchange form from the police officer responding to the call:

Other Driver/Vehicle

Name: _______________________________________________________

Address: _____________________________________________________

Phone number: ________________________________________________

License Plate Number: __________________________________________

Insurance Company: ____________________________________________

Policy Number: ________________________________________________

Passenger Information:  Names and telephone numbers

Witnesses: Names and telephone numbers

Where the vehicle was towed (if applicable)

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POLICYHOLDERS

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Always be prepared and ready to confirm your coverage and deductibles BEFORE something happens.

If we can be of assistance faxing forms or notarizing papers/forms, please contact us.

Life, Business, Homeowners, and Flood claims customers can refer to their policy for the steps to file a claim. For further assistance, contact agent at 252-334-1634.

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